Refund policy
Returns & Refunds
We want you to be happy with your Teng Tools purchase. This policy applies to products bought directly from Teng Tools Australia through this website.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
30-day money-back guarantee (change of mind)
If you change your mind, you can return a product within 30 days of delivery for a refund.
- The product must be unused, in its original packaging and in a condition we can resell.
- Please contact us to request a return before sending anything back. We'll confirm your return and send you instructions.
- Return shipping for change-of-mind returns is at your cost. We recommend a tracked service, as we can't refund items lost in transit back to us.
- Change-of-mind returns don't apply to gift cards, clearance or final-sale items, custom or made-to-order items (such as custom foam inlays), or torque and measuring tools that have been used.
Faulty, damaged or incorrect items
If your order arrives damaged or faulty, or isn't what you ordered, please contact us with your order number and photos. We'll arrange a replacement, repair or refund at our cost, in line with your rights under the Australian Consumer Law. Please let us know about any damage in transit as soon as possible after delivery.
Warranty
Teng Tools hand tools are covered by a lifetime warranty against defects in materials and workmanship. The warranty doesn't cover normal wear and tear, misuse or abuse, modification, consumable items (such as bits and blades) or recalibration. See our Warranty & Service page for details and how to make a claim.
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are made to your original payment method within 10 business days of us receiving the item. Depending on your bank or payment provider, it may take a few extra days to appear.
Original shipping charges are refunded only when the return is due to our error or a faulty product.
Products bought elsewhere
Products bought from a Teng Tools distributor or reseller need to be returned to the place of purchase, under that seller's returns policy. Your warranty and Australian Consumer Law rights still apply.
Contact us
Teng Tools Australia
11 Eastern Service Road, Stapylton QLD 4207
Phone: (07) 3287 1114
Send us a message